Effective Date: 29 June 2026
At Lottotect, we are committed to providing a transparent and fair service for all our customers. This Cancellation Policy outlines the terms and conditions under which you may cancel your account, entries, or services. By using our services, you agree to be bound by this policy.
You may request to close your online account at any time. However, you will not be able to close your account if you have registered entries into future draws or events purchased under that online account .
To proceed with account closure, you must either:
Wait for all pending draws to be completed and any prizes to be paid out.
Cancel your active entries before making the closure request.
Please be aware that certain entries may have specific cancellation rules and cannot be canceled except in limited circumstances .
Entries for draws or services that have not yet been processed or commenced may be eligible for cancellation. To cancel an entry, please contact our customer support team at [Contact Information].
You may not be able to cancel entries if:
The draw or event for which you have entered is imminent or has already started.
The entry is a multi-draw package that has commenced.
The specific service type is marked as non-refundable at the time of purchase.
Refunds for canceled entries will be processed based on the following guidelines:
If an entry is canceled before the draw or service commencement, a full refund will be issued to your original payment method.
Please note: Refunds may be subject to a processing fee of [Amount or Percentage] to cover administrative costs.
Refunds will not be provided for entries that have been processed or for services that have already been rendered.
As an alternative to account closure, you may request to self-exclude your online account. This will take steps to prevent you from opening a new online account with us in the future . This option is available under the Responsible Play or Responsible Gambling section of your account settings.
We reserve the right to modify this Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of the service after the effective date of such changes constitutes your acceptance of the new terms.
If you have any questions about this Cancellation Policy or wish to request a cancellation, please contact us at:
Email: [Your Email Address]
Phone: [Your Phone Number]